GUESTCONNECTION
HOSPITALITY CONSULTING SOLUTIONS:
Separate, or combined, these hospitality consulting solutions can be instrumental in reinventing your products, services, marketing, guest satisfaction and human resources policies.
Hotel Consulting:
- With over ten years of international experience in hotel operations, training, quality assurance and consulting, Willem van Rossem has become a specialist in service excellence and guest loyalty. His expertise lies in advising on how to create an internal culture which is centered on guest satisfaction and employee excellence. He has assisted hotels in designing and implementing standard operational procedures, training modules and analyzing and eliminating barriers to guest and employee satisfaction. Willem would like to put his insights to work for you and partnering to optimize your hotel operations and income.
Leisure Consulting:
- Jean-Paul Haenen is a Netherlands based visionary and consultant, specialized in creating new concepts and strategies for the leisure industry. He informs companies on new trends in markets and consumer behavior and translates these into successful concepts for new products, services events or marketing strategies. His customers include theme parks, real estate companies and tourism boards in Europe, America and Africa. Examples of his recent projects are an eco-resort concept design, customized safaris, online networking workshops and World Heritage sight concept design.
Retail and Small Business Consulting:
- With leadership experience from his days with Walt Disney World, Gap, and Apple, Robert Braathe provides consultancy to companies from big box retail to local businesses. When it comes to identifying niche and growth markets through Web 2.0 and SEO, Robert has worked with companies since 2005 in developing marketing, website, and business strategies to continue success. In addition, as a professor of Business and Technology, Robert Braathe also provides customized workshops and education though online and hybrid-based formats for companies and individuals worldwide. Robert’s clients include a business consultancy based in New York City, a retirement community in upstate New York, and his many clients in association with the Apple Consultants Network, working with small and medium businesses and homes.
